Overview

VivDepot stands behind the quality of the products we sell. This Warranty Policy explains the basic warranty coverage for eligible products purchased from VivDepot.

Warranty Period

Unless a different warranty period is stated on the product page, VivDepot provides a limited 90-day warranty from the date of delivery.

Some products may have different warranty terms depending on product type, manufacturer coverage, materials, or product-specific details listed on the product page.

What This Warranty Covers

This limited warranty covers defects in materials or workmanship under normal intended use during the applicable warranty period.

Depending on the issue, VivDepot may provide one or more of the following solutions:

• Replacement parts
• Repair guidance
• Product replacement
• Refund or partial refund
• Another reasonable resolution determined by VivDepot

What This Warranty Does Not Cover

This warranty does not cover:

• Normal wear and tear
• Improper assembly or installation
• Misuse, abuse, neglect, or accidents
• Modification or alteration of the product
• Improper cleaning, storage, or maintenance
• Commercial use unless stated otherwise
• Cosmetic variations that do not affect normal product use
• Products purchased from unauthorized sources

Large and Home Improvement Products

For large furniture, cabinetry, bathroom vanities, closet systems, garage storage, cabinet organizers, pet products, and other home improvement items, proper assembly and installation are important.

Customers are responsible for following product instructions, checking measurements before purchase, and ensuring that the product is suitable for the intended space and use.

How to Submit a Warranty Claim

To submit a warranty claim, please contact VivDepot customer support with the following information:

• Order number
• Product name
• Description of the issue
• Photos or videos showing the issue
• Photos of the packaging, if shipping damage is involved
• Any other information requested by our support team

Warranty Resolution

VivDepot will review the claim and determine the appropriate solution based on the product, issue, available parts, and warranty eligibility.