Contact Us
Contact VivDepot
We're here to help.
If you have questions about an order, product details, shipping, returns, warranty support, missing parts, or damaged items, please contact the VivDepot support team.
Customer Support
VivDepot Customer Support
📞 (978) 712-8860
🕐 Monday–Friday, 9:00 AM–6:00 PM Eastern Time
Contact Customer SupportBefore Contacting Us
To help us assist you faster, please include the following information when contacting support:
- Your order number
- Product name
- A brief description of your question or issue
- Photos or videos, if your item arrived damaged, defective, incorrect, or missing parts
Order and Shipping Questions
If your order has shipped, please check your tracking information first. Tracking updates may take up to 24 hours after a shipping label is created.
Returns and Warranty Questions
Please do not ship any item back without first contacting VivDepot support and receiving return instructions.
⚠️ Important: Unauthorized returns may not be accepted.