Return Window

Most items may be returned within 30 days after delivery, provided they meet the eligibility conditions below.

Return Eligibility

To qualify for a return, the item must be:

• Unused, unassembled, and uninstalled
• Undamaged and in resalable condition
• Returned in its original packaging
• Complete with all parts, accessories, manuals, and packaging materials originally included

This policy is especially important for large furniture, cabinetry, bathroom vanities, closet systems, garage storage, cabinet organizers, pet products, and other home improvement items.

Items that have been assembled, installed, modified, used, damaged, or returned without original packaging may not be accepted.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Clearance items
• Final sale items
• Customized or special-order products
• Used items
• Installed items
• Assembled items
• Modified items
• Items not in original packaging
• Items returned more than 30 days after delivery

Damaged, Defective, Missing Parts, or Incorrect Items

If your order arrives damaged, defective, missing parts, or incorrect, please contact VivDepot customer support as soon as possible, preferably within 7 days of delivery.

Please include:

• Your order number
• Photos of the product and packaging
• A description of the issue
• Any visible carrier damage, if applicable

VivDepot will review the issue and work with you on an appropriate solution, which may include replacement parts, a replacement item, repair support, a refund, partial refund, or another resolution depending on the situation.

Return Shipping Costs

If the return is due to a VivDepot error — such as an incorrect item, defective product, or damage caused during transit — VivDepot will assist with the return or resolution process.

If the return is due to buyer’s remorse, ordering the wrong item, incorrect measurements, change of mind, refusal of delivery without approval, or other customer-related reasons, the customer may be responsible for return shipping costs.

Large or heavy items may incur significant return freight charges. Return shipping fees may be deducted from the refund where applicable.

Refund Processing

Once the returned item is received and inspected, VivDepot will notify you whether the refund is approved or rejected.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping fees, if any, may be non-refundable unless the return is due to a VivDepot error.

How to Start a Return

Please contact VivDepot customer support before shipping any item back. Do not ship items back without prior authorization.