Shipping Area

VivDepot currently ships to the contiguous United States unless otherwise stated on the product page or at checkout.

We do not currently ship to:

• Alaska or Hawaii
• Puerto Rico or U.S. territories
• PO Boxes or APO/FPO addresses
• International addresses

Exceptions may be noted on individual product pages or at checkout.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be longer during weekends, holidays, peak seasons, promotions, inventory updates, carrier delays, or other circumstances outside our control.

Shipping Timeframes

Estimated delivery times vary by product, destination, carrier, and item size.

Shipping details, including estimated delivery windows when available, may be shown at checkout or provided after the order ships.

Shipping Origins

Many items may ship from U.S. warehouses. However, shipping origin may vary depending on the product, inventory location, destination, and fulfillment availability.

VivDepot does not guarantee that every product ships from the same warehouse or location.

Shipping Carriers

VivDepot works with a variety of shipping carriers, which may include UPS, FedEx, USPS, regional carriers, and freight carriers for large or heavy items.

The carrier used for your order will depend on the product size, weight, destination, and delivery requirements.

Large and Freight Items

Some large furniture, cabinetry, bathroom vanities, garage storage, closet systems, pet products, and other home improvement items may ship by ground parcel or freight carrier.

Freight deliveries are typically curbside unless otherwise stated. Customers are responsible for ensuring that the delivery location is accessible to the carrier.

Multiple Packages

Some products may ship in multiple boxes. Packages may arrive separately and may be delivered on different days.

Please check all tracking numbers and package labels before reporting missing items.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 24 hours for tracking information to update after the shipping label is created.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

VivDepot is not responsible for delays, lost packages, additional shipping charges, or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Shipping Delays

VivDepot is not responsible for delays caused by carriers, weather, natural disasters, holidays, address errors, labor disruptions, or other events outside our reasonable control.

Questions About Your Shipment

Our customer support team is happy to help with any shipping questions.