What does VivDepot sell?

VivDepot offers home storage, closet systems, bathroom vanities, garage storage, cabinet organizers, pet products, and other home improvement products designed for everyday homes.

Where does VivDepot ship?

VivDepot currently ships to the contiguous United States unless otherwise stated on the product page or at checkout.

We do not currently ship to:

• Alaska or Hawaii
• Puerto Rico or U.S. territories
• PO Boxes or APO/FPO addresses
• International addresses

Unless otherwise stated on the product page or at checkout.

Do all products ship from U.S. warehouses?

Yes.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

How long does delivery take?

Delivery time varies by product, destination, carrier, and item size. Estimated delivery windows may be shown at checkout or provided after shipment.

Will I receive tracking information?

Yes. Once your order ships, you will receive tracking information when available. Please allow up to 24 hours for tracking updates to appear.

Can large items arrive in multiple boxes?

Yes. Some products may ship in multiple boxes and may arrive separately.

What is the return window?

Most eligible items may be returned within 30 days after delivery.

What condition must the item be in for return?

Returned items must be unused, unassembled, uninstalled, undamaged, in original packaging, and in resalable condition.

Do I need approval before returning an item?

Yes. Please contact VivDepot support before shipping any item back.

Who pays for return shipping?

If the return is due to buyer's remorse, incorrect measurements, ordering the wrong item, change of mind, or another customer-related reason, the customer may be responsible for return shipping costs.

If the return is due to a VivDepot error, damaged item, defective item, missing parts, or incorrect item, VivDepot will assist with the resolution process.

What should I do if my item arrives damaged?

Please contact VivDepot support as soon as possible, preferably within 7 days of delivery. Include your order number, photos of the product, photos of the packaging, and a description of the issue.

What should I do if parts are missing?

Please contact VivDepot support with your order number, product name, and photos of the parts received. Our support team will review the issue and assist with a solution.

Does VivDepot offer a warranty?

Unless a different warranty period is stated on the product page, VivDepot provides a limited 90-day warranty from the date of delivery.

Warranty coverage may vary by product. Please review the Warranty Policy and product page for details.

How can I contact VivDepot?